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Hospitality & Tourism

Is Your Hospitality Resume Too Broad?

As a proud member of the hospitality field, you know that there is a wide variety of industries that you can dabble in and find success. Whether your focus is hotel/casino, restaurant, food service, timeshare, travel, or attractions, you have …

By College Recruiter
College Recruiter believes that every student and recent grad deserves a great career.
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Ready for a High-Paying Hospitality Career? Consider These Resume Adjustments

The hospitality industry offers a large number of amazing employment opportunities, largely due to its vast array of career options. Whether you’re looking to become an executive chef or casino general manager, you could easily boost your income into the …

By College Recruiter
College Recruiter believes that every student and recent grad deserves a great career.
Read more

It’s Time to Create a Restaurant/Hospitality Resume That Sparkles

One of the challenges associated with creating a hospitality resume is making sure that it zeros in on the position you’re applying for while highlighting the many skills you bring to the table, especially when some may step outside of …

By College Recruiter
College Recruiter believes that every student and recent grad deserves a great career.
Read more

Considering a Career in Hospitality

Portrait of waiter holding menus in restaurant. Photo courtesy of Shutterstock.

When you graduate from college, you’re qualified for a much greater number of jobs than someone without a degree, and the hospitality industry is one of the most lucrative …

By College Recruiter
College Recruiter believes that every student and recent grad deserves a great career.
Read more

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Digital Tools

LinkedIn Learning

LinkedIn Learning courses are available to all current students.  For Alumni Access please visit LinkedIn Learning to start an account.

Customer Service Fundamentals for Hospitality

Taught by Sara Odorisio
Discover the essentials of exceptional customer service in this in-depth course with hospitality trainer and customer service leader Sara Odorisio.…

Running Live Events and Webinars with Microsoft Teams

Taught by Gini von Courter
Millions of people who used to work in offices now work from home, and with this change in workplace dynamics…

Streamyard: Tips for Successful Live Events

Taught by Shelby Merryweather
Streamyard is a popular, browser-based webinar studio that allows you to go live on a variety of social media platforms,…

Customer Service for Any Sector: Tips from a Hospitality Expert

Taught by Sara Odorisio
Imagine if you could make your customers feel like they’re in a five-star hotel or a Michelin Star restaurant when…

Marketing Virtual and Hybrid Events

Taught by Melodie Tao
Virtual and hybrid events are valuable business tools that allow you to reach attendees across the globe, grow your company’s…

Working with Upset Customers

Taught by Jeff Toister
View Jeff’s LinkedIn Newsletter More than any other topic, customer service professionals ask for advice on how to serve angry…

Customer Service Foundations

Taught by Jeff Toister
View Jeff’s LinkedIn Newsletter Do your customers feel valued? When they do, they keep coming back. When they don’t, your…

Customer Service: How to Deliver Support Across Languages

Taught by Myra Golden
Build your confidence in delivering support to global customers. In this course, customer service expert Myra Golden outlines how to…

Empathy for Customer Service Professionals

Taught by Myra Golden
Customer service people may answer questions accurately and resolve problems swiftly, but the interaction can still end badly if a…

Generative AI for Sales and Services Professionals

Taught by Sam Mallikarjunan
Get a comprehensive examination of Generative AI and its specific applications within the Sales and Services sectors with expert Sam…

The 10 Pillars of Customer Experience

Taught by Brad Cleveland
Customer experience is a team sport! When everyone understands customer experience and the key pillars that support it, powerful enthusiasm,…

Listening to Customers

Taught by Noah Fleming
Listening is one of the most singularly powerful tools anyone involved with customer service has in their arsenal. Yet, it’s…

Retail Marketing Strategy

Taught by Sharon Yourell Lawlor
Today more than ever, crafting your retail strategy for the complexities of the shopping landscape is a must. It’s key…

Talking to Customers

Taught by Noah Fleming
For customer service reps, having conversational skills and knowing how to talk to customers (and how not to talk to…

Customer Service: Creating Customer Value

Taught by Noah Fleming
If you are a customer service manager or a sales manager, you know how important it is to identify a…

Aligning Customer Experience with Company Culture

Taught by David Brownlee
Customer experience is emerging as the key driver of growth and a key differentiator for brands that do it well.…

Consumer Behavior: Using Neuroscience to Improve Your Marketing

Taught by Madecraft
If you’re a marketing strategist, one of your key tasks is finding out why customers buy your product so you…

Virtual Events Essential Training

Taught by Boris Hristov
Just a few years ago, virtual events were still something of a novelty. Now, they’re one of the predominant ways…

Customer Service Leadership

Taught by Brad Cleveland
Fast-evolving customer expectations, emerging service channels, hybrid work arrangements, and the multifaceted nature of delivering service are just a few…

Campus Locations

Modesto A. Maidique Campus SASC 305

Tel: 305-348-2423

​Engineering Center EC 2852 

Tel: 305-348-1281

Biscayne Bay Campus WUC 253

Tel: 305-919-5770

Career Service Hours

Monday 8:30 am - 5:00 pm
Tuesday 8:30 am - 5:00 pm
Wednesday 8:30 am - 5:00 pm
Thursday 8:30 am - 5:00 pm
Friday 8:30 am - 5:00 pm

Drop-in hours for Spring 2024 will be held in person at our CTD offices and virtually on zoom. Please click here for scheduled times and locations.